Outage in CoinJar

Incident: Purchases made with cards linked after March 12, 2025, 06:00 UTC

Resolved Minor
March 16, 2025 - Started 10 months ago - Lasted 3 days
Official incident page

Incident Report

CoinJar is working with our payment provider to investigate an issue with cryptocurrency purchases using debit and credit cards linked after March 12, 2025, 06:00 UTC. As a workaround, use Apple Pay, Google Pay, or deposit funds directly from your bank account. For more information, please visit: -> Apple Pay/Google Pay Guide: https://support.coinjar.com/hc/en-us/articles/900007012523 -> Bank Deposit Guide: https://support.coinjar.com/hc/en-us/articles/202911495 Apologies for any inconvenience caused. We will provide updates as soon as they become available.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/20/2025 02:45AM

This incident has been resolved.

MONITORING 10 months ago - at 03/19/2025 12:45AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 03/17/2025 04:22AM

CoinJar is working with our payment provider to investigate an issue with cryptocurrency purchases using debit and credit cards linked after March 12, 2025, 06:00 UTC.

As a workaround, use Apple Pay, Google Pay, or deposit funds directly from your bank account.
For more information, please visit:
-> Apple Pay/Google Pay Guide: https://support.coinjar.com/hc/en-us/articles/900007012523
-> Bank Deposit Guide: https://support.coinjar.com/hc/en-us/articles/202911495

Apologies for any inconvenience caused. We will provide updates as soon as they become available.

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