Outage in CommCare HQ

Users may be facing degraded performance on www.commcarehq.org

Resolved Minor
April 26, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear users, You may be experiencing slowness when navigating through www.commcarehq.org which is a result of the outage we had experienced earlier today. Our development team is currently investigating the issue and we hope to implement a solution soon. Thank you for your patience and understanding as we work to resolve this.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/26/2023 06:38PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 04/26/2023 05:05PM

Dear users,

Our response team continues to perform maintenance and carry out the investigation to determine the root cause of the slowness when loading www.commcarehq.org.

We thank you for your continued patience and sincerely apologize for any inconvenience that this may be causing you and your team.

IDENTIFIED over 1 year ago - at 04/26/2023 04:05PM

Dear users,

Although we've identified a few issues that are possibly related to the slowness being faced when navigating through www.commcarehq.org, our development continues the investigation to identify the root cause of the issue. We want to ensure that we implement a solution which would fully resolve the issue.

We sincerely apologise for any inconvenience that this may be causing to you and your team.

IDENTIFIED over 1 year ago - at 04/26/2023 02:49PM

Dear users,

We've identified a few issues that are possibly related to the slowness being faced when navigating through www.commcarehq.org, however, our development team is currently working hard to identify the root cause of the issue so that we can implement a solution.

An update will be posted via this status page as soon as a fix has been implemented.

We apologise for any inconvenience that this may be causing to you and your team.

INVESTIGATING over 1 year ago - at 04/26/2023 01:43PM

Dear users,

You may be experiencing slowness when navigating through www.commcarehq.org which is a result of the outage we had experienced earlier today. Our development team is currently investigating the issue and we hope to implement a solution soon.

Thank you for your patience and understanding as we work to resolve this.

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