Outage in CommCare HQ

Degraded performance affecting form submissions on www.commcarehq.org

Resolved Minor
October 14, 2024 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear users, We have been watching an issue on www.commcarehq.org, where users may have intermittently seen errors when submitting forms or syncing their applications. Our developers are currently deploying a solution to address this. We will post an update on this issue in the next hour. We apologise for the inconvenience this may be causing.
Components affected
CommCare HQ Syncs with CommCare HQ Form Submissions
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/14/2024 02:38PM

Dear users,

Thank you for your patience. Our developers have resolved the issue and performance is now at the expected level. If you have any questions, please send a ticket to support@dimagi.com. Thank you again for your patience and understanding.

INVESTIGATING 2 months ago - at 10/14/2024 01:17PM

Dear users,

Thank you for your patience. We are still working on the fix for this issue. We'll post an update within the next hour. We apologize for any inconvenience this may be causing.

INVESTIGATING 2 months ago - at 10/14/2024 12:26PM

Dear users,

We have been watching an issue on www.commcarehq.org, where users may have intermittently seen errors when submitting forms or syncing their applications. Our developers are currently deploying a solution to address this. We will post an update on this issue in the next hour. We apologise for the inconvenience this may be causing.

Latest CommCare HQ outages

Outage on www.commcarehq.org - 16 days ago
Degraded performance affecting some case updates, conditional alerts, sending reports and creating new app builds on www.commcarehq.org - 2 months ago
Degraded performance with Data Forwarding on www.commcarehq.org - 4 months ago
Degraded performance affecting reports and page loading on www.commcarehq.org - 5 months ago
Degraded performance affecting form submissions and restores on www.commcarehq.org - 6 months ago

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