Outage in CommCare HQ

Degraded performance affecting form submissions and restores on www.commcarehq.org

Resolved Minor
June 20, 2024 - Started 6 months ago - Lasted about 18 hours
Official incident page

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Outage Details

Dear users, We have been watching an issue on www.commcarehq.org, where users may have intermittently seen errors when submitting forms or syncing. Our developers are currently deploying a solution to address this. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/21/2024 11:47AM

Thank you for your patience for the time we worked on the resolution. We had this issue where where users may have intermittently seen errors when submitting forms or syncing. The issue is resolved and performance is now at the expected level. If you have any questions, please send a ticket to support@dimagi.com. Thank you again for your patience and understanding.

MONITORING 6 months ago - at 06/20/2024 07:42PM

Dear users,

Thank you for your patience. We have implemented the fix and are currently monitoring.

IDENTIFIED 6 months ago - at 06/20/2024 07:21PM

Dear users,

Thank you for your patience. We are still working on the fix for this issue. We'll post an update within the next hour. We apologize for any inconvenience this may be causing.

IDENTIFIED 6 months ago - at 06/20/2024 06:21PM

Dear users,

We have been watching an issue on www.commcarehq.org, where users may have intermittently seen errors when submitting forms or syncing. Our developers are currently deploying a solution to address this. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.

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