Outage in CommCare HQ

Degraded performance with Reporting and Data Exports on CommCare HQ

Resolved Minor
July 06, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue on www.commcarehq.org where users may notice that recently submitted data since 06:00 UTC is not available in Form Exports and Reports due to a processing delay. Our developers are currently working to implement a solution with high priority. Rest assured that there is no risk of data loss. We will post an update on this issue in the next 30 minutes. We apologise for the inconvenience that this is causing.
Components affected
CommCare HQ Data Exports CommCare HQ Project Reporting
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/06/2023 04:38PM

Dear Users, we have seen a full recovery of the Form Export and Report delay issue. Exports and Reports are now processing normally. We again apologize for any inconvenience this may have caused. Thank you for your patience and understanding as we worked to have this resolved.

MONITORING over 1 year ago - at 07/06/2023 03:37PM

Dear Users, we have implemented a fix for the Form Export and Reporting delay issue. All Form Exports and Reports should be processing as expected. We again apologize for any inconvenience this may have caused. This status page will be updated once more after a short time of monitoring.

IDENTIFIED over 1 year ago - at 07/06/2023 03:09PM

Dear users,

We have identified the issue and our developers are actively working on implementing the solution. Once again, we apologise for any inconvenience that this issue is causing.

Our team will post an update on this issue in the next 30 minutes.

INVESTIGATING over 1 year ago - at 07/06/2023 02:39PM

We have identified an issue on www.commcarehq.org where users may notice that recently submitted data since 06:00 UTC is not available in Form Exports and Reports due to a processing delay. Our developers are currently working to implement a solution with high priority.

Rest assured that there is no risk of data loss.
We will post an update on this issue in the next 30 minutes. We apologise for the inconvenience that this is causing.

Latest CommCare HQ outages

Outage on www.commcarehq.org - 16 days ago
Degraded performance affecting some case updates, conditional alerts, sending reports and creating new app builds on www.commcarehq.org - 2 months ago
Degraded performance affecting form submissions on www.commcarehq.org - 2 months ago
Degraded performance with Data Forwarding on www.commcarehq.org - 4 months ago
Degraded performance affecting reports and page loading on www.commcarehq.org - 5 months ago

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