Outage in CommCare HQ

Degraded performance affecting data exports and file downloads on www.commcarehq.org

Resolved Major
April 09, 2025 - Started 23 days ago - Lasted 26 minutes
Official incident page

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Outage Details

Dear Users, We are currently investigating an issue affecting data exports and downloads on www.commcarehq.org. Our development team is actively working on identifying the root cause, and we aim to implement a fix as soon as possible. We sincerely apologise for any inconvenience this may be causing.
Components affected
CommCare HQ Data Exports
Latest Updates ( sorted recent to last )
INVESTIGATING 23 days ago - at 04/09/2025 08:02AM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 04/09/2025 07:59AM

Dear Users,

We are currently investigating an issue affecting data exports and downloads on www.commcarehq.org. Our development team is actively working on identifying the root cause, and we aim to implement a fix as soon as possible.

We sincerely apologise for any inconvenience this may be causing.

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