Outage in CommCare HQ

CommCare HQ Slowness and Instability

Resolved Major
April 14, 2025 - Started 18 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear users, We are currently experiencing some slowness on our servers, which may cause CommCare HQ to load slowly for some users. Our engineers are investigating the issue as a priority. We will keep you updated on the progress. We apologize for the inconvenience caused.
Components affected
CommCare HQ Form Builder CommCare HQ Form Submissions CommCare HQ Project Reporting CommCare HQ CommCare APIs CommCare HQ Web Apps CommCare HQ Syncs with CommCare HQ App Release Management CommCare HQ User Management CommCare HQ Data Exports CommCare HQ SMS / Messaging CommCare HQ Bulk Case Import
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/14/2025 03:25PM

Dear users, this issue has now been fully resolved. We appreciate your understanding and patience while we worked to resolve this problem.

INVESTIGATING 18 days ago - at 04/14/2025 02:19PM

Dear users, performance is gradually returning to normal. We will continue to monitor closely until the issue is fully resolved. Thank you for your patience and understanding.

INVESTIGATING 18 days ago - at 04/14/2025 01:17PM

Dear users, performance continues to remain in a degraded state. Our engineers are working on resolving the issue with the utmost urgency. We apologize for the inconvenience that this is causing.

INVESTIGATING 18 days ago - at 04/14/2025 12:32PM

Dear users, performance continues to remain in a degraded state. Our engineers are working on resolving the issue with the utmost urgency. We apologize for the inconvenience that this is causing.

INVESTIGATING 18 days ago - at 04/14/2025 11:41AM

Dear users,

We are currently experiencing some slowness on our servers, which may cause CommCare HQ to load slowly for some users. Our engineers are investigating the issue as a priority. We will keep you updated on the progress.

We apologize for the inconvenience caused.

Latest CommCare HQ outages

Case List Explorer Report Download Issue - about 20 hours ago
Issue with Syncs and Form Submissions - 10 days ago
Outage affecting data exports, file downloads and imports on www.commcarehq.org - 23 days ago
Degraded performance affecting data exports and file downloads on www.commcarehq.org - 23 days ago
Outage on www.commcarehq.org - about 1 month ago

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