Outage in CommCare HQ

Service interruption on www.commcarehq.org: Unable to add or save questions in Form Builder

Resolved Major
June 02, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Users, We are currently investigating an issue where users are unable to add or save questions to forms in the form builder. We are working on this issue as a high priority and will keep this status page updated with any new information. We sincerely apologize for any inconvenience caused.
Components affected
CommCare HQ Form Builder
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 06/02/2025 11:07PM

Dear Users,

We've confirmed the issue where questions could no longer be saved in form builder has been fully resolved. We appreciate your patience while we worked on this issue and sincerely apologize for any inconvenience caused. Please feel free to reach out to support@dimagi.com with any questions or concerns.

IDENTIFIED 5 days ago - at 06/02/2025 09:51PM

We've identified the cause of this issue and are working towards a fix. We will continue to keep you updated with the status of this issue here. Thank you for your patience.

INVESTIGATING 5 days ago - at 06/02/2025 09:29PM

Dear Users,

We are currently investigating an issue where users are unable to add or save questions to forms in the form builder. We are working on this issue as a high priority and will keep this status page updated with any new information. We sincerely apologize for any inconvenience caused.

Latest CommCare HQ outages

Degraded performance affecting data exports, reporting and APIs on www.commcarehq.org - 15 days ago
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Service interruption on www.commcarehq.org: Email functionality currently unavailable - 26 days ago
Case List Explorer Report Download Issue - about 1 month ago
Issue with Syncs and Form Submissions - about 2 months ago

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