Outage in CommCare HQ
Service interruption on www.commcarehq.org: Unable to add or save questions in Form Builder
Resolved Major
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Outage Details
Dear Users,
We are currently investigating an issue where users are unable to add or save questions to forms in the form builder. We are working on this issue as a high priority and will keep this status page updated with any new information. We sincerely apologize for any inconvenience caused.
Components affected
CommCare HQ Form BuilderLatest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 06/02/2025 11:07PM
Dear Users,
We've confirmed the issue where questions could no longer be saved in form builder has been fully resolved. We appreciate your patience while we worked on this issue and sincerely apologize for any inconvenience caused. Please feel free to reach out to support@dimagi.com with any questions or concerns.
IDENTIFIED
25 days ago - at 06/02/2025 09:51PM
We've identified the cause of this issue and are working towards a fix. We will continue to keep you updated with the status of this issue here. Thank you for your patience.
INVESTIGATING
25 days ago - at 06/02/2025 09:29PM
Dear Users,
We are currently investigating an issue where users are unable to add or save questions to forms in the form builder. We are working on this issue as a high priority and will keep this status page updated with any new information. We sincerely apologize for any inconvenience caused.
Latest CommCare HQ outages
Degraded performance with Reporting, Data Exports and Bulk Data Editing Tool on CommCare HQ - 10 days ago
Degraded performance affecting data exports, reporting and APIs on www.commcarehq.org - about 1 month ago
Degraded performance affecting lookup tables - about 2 months ago
Service interruption on www.commcarehq.org: Email functionality currently unavailable - about 2 months ago
Case List Explorer Report Download Issue - about 2 months ago
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