Outage in CommCare HQ

Degraded performance affecting conditional alerts on www.commcarehq.org

Resolved Minor
December 01, 2025 - Started 7 days ago - Lasted about 15 hours
Official incident page

Incident Report

We have identified an issue affecting conditional alerts beginning at 05:00 UTC. This is causing delays in creating, updating, and sending conditional alerts. We are working to resolve this issue and deeply apologize for any inconvenience caused. Please reach out to support@dimagi.com with any questions or concerns.
Components affected
CommCare HQ SMS / Messaging

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 12/02/2025 12:42PM

Systems have returned to normal. We have confirmed that the backlog is cleared and conditional alerts are no longer experiencing delays. Thank you for your patience while we resolved this issue.

MONITORING 7 days ago - at 12/01/2025 11:08PM

We've implemented a fix for this issue and are monitoring the backlog. We will update this page when a full recovery has been observed and we've returned to normal operations.

IDENTIFIED 7 days ago - at 12/01/2025 10:05PM

We have identified an issue affecting conditional alerts beginning at 05:00 UTC. This is causing delays in creating, updating, and sending conditional alerts. We are working to resolve this issue and deeply apologize for any inconvenience caused. Please reach out to support@dimagi.com with any questions or concerns.

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