Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in CommCare HQ

Degraded performance on www.commcarehq.org affect mobile sync and restores

Resolved Minor
May 08, 2026 - Started about 11 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Users, We are currently experiencing an issue where some mobile users are unable to sync their device with the CommCare server, and are prompted to try again later. We are investigating this issue as a high priority and will reach out with any further information as soon as possible.
Components affected
CommCare HQ Syncs with

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 05/08/2026 02:20AM

Dear Users,

We are continuing to observe improved performance on the platform and consider this issue resolved. Please reach out to support@dimagi.com with any questions or concerns regarding this issue.

Thank you for your patience!

MONITORING about 10 hours ago - at 05/08/2026 01:43AM

Dear Users,

We've identified the issue and are continuing to monitor the situation to ensure platform stability. As of now, our services have recovered, but we will be sure to update you should anything change.

Thanks for your patience!

MONITORING about 10 hours ago - at 05/08/2026 01:07AM

We are beginning to see a recovery of services and will continue monitoring to ensure full stability. We will continue to keep you up to date with any new information.

INVESTIGATING about 11 hours ago - at 05/08/2026 12:34AM

Dear Users,

We are currently experiencing an issue where some mobile users are unable to sync their device with the CommCare server, and are prompted to try again later. We are investigating this issue as a high priority and will reach out with any further information as soon as possible.

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook