Outage in CommCare HQ
CommCare HQ Unexpected Downtime
Resolved MajorIncident Report
Dear User,
We are currently experiencing a full outage affecting CommCare HQ . Users may be unable to access the platform. We are investigating the issue right now and hope to be fully online soon.
Components affected
CommCare HQ Web Apps CommCare HQ CommCare APIs CommCare HQ Form Builder CommCare HQ App Release Management CommCare HQ User Management CommCare HQ Syncs with CommCare HQ Form Submissions CommCare HQ Data Exports CommCare HQ Project Reporting CommCare HQ SMS / Messaging CommCare HQ Bulk Case ImportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/15/2026 05:26PM
Dear Users,
We have been monitoring platform stability and have not seen anymore problematic behavior. We consider this issue fully resolved. Should you continue to experience any issues, or have any questions or concerns, please reach out to support@dimagi.com for further assistance. We sincerely apologize for any inconvenience caused by this.
Thank you for your patience while we worked through this issue!
MONITORING
2 days ago - at 04/15/2026 03:38PM
Dear Users,
We've observed a full recovery of all services and are continuing to monitor the stability of the platform to ensure no further issues. Thank you for your patience here!
INVESTIGATING
2 days ago - at 04/15/2026 03:08PM
Dear Users,
We are still investigating this issue and will continue to keep you updated with the status of our investigation. Thank you for your patience.
INVESTIGATING
2 days ago - at 04/15/2026 02:37PM
Dear Users,
CommCare HQ is back up and we are still investigating the issue. We will continue to monitor performance closely and share updates on the progress.
Thank you for your patience.
INVESTIGATING
2 days ago - at 04/15/2026 02:21PM
Dear User,
We are currently experiencing a full outage affecting CommCare HQ . Users may be unable to access the platform. We are investigating the issue right now and hope to be fully online soon.
Latest CommCare HQ outages
Degraded performance affecting case management on www.commcarehq.org - about 2 months ago
Degraded Performance on india.commcarehq.org - 2 months ago
CommCare Android Update Prompt When No Update Is Available - 3 months ago
CommCare Update Visible Only on Google Play Search Results - 3 months ago
Degraded performance affecting Form Builder - 3 months ago
The Status Page Aggregator with Early Outage Detection
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