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Outage in CommCare HQ

Degraded performance on CommCare HQ

Resolved Minor
October 01, 2026 - Started about 17 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue causing 500 Internal Server Errors on CommCare HQ for non-admin users on Advanced and Enterprise plans. The root cause has been identified, and a fix is currently being deployed across all environments, which is expected to complete within the next 60 minutes.
Components affected
CommCare HQ Form Builder CommCare HQ Form Builder CommCare HQ App Release Management CommCare HQ App Release Management CommCare HQ User Management CommCare HQ User Management CommCare HQ Project Reporting CommCare HQ Project Reporting CommCare HQ Bulk Case Import CommCare HQ Bulk Case Import CommCare HQ Web Apps CommCare HQ Web Apps

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 10/01/2026 09:16AM

The fix has been successfully deployed, resolving the 500 errors affecting non-admin users on Advanced and Enterprise plans. All navigation and HQ services have fully restored, and system performance is back to normal. We apologize for the inconvenience and thank you for your patience as we worked to resolve the issue.

IDENTIFIED about 17 hours ago - at 10/01/2026 08:10AM

We are investigating an issue causing 500 Internal Server Errors on CommCare HQ for non-admin users on Advanced and Enterprise plans. The root cause has been identified, and a fix is currently being deployed across all environments, which is expected to complete within the next 60 minutes.

Latest CommCare HQ outages

Degraded performance on www.commcarehq.org - about 1 month ago
Degraded performance on www.commcarehq.org affecting application sync and restores - 3 months ago
Degraded performance on www.commcarehq.org affect mobile sync and restores - 5 months ago
CommCare HQ Unexpected Downtime - 6 months ago
Degraded performance affecting case management on www.commcarehq.org - 7 months ago

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