Outage in CommCare HQ

Degraded performance affecting case management on www.commcarehq.org

Resolved Minor

February 24, 2026 - Started 11 days ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Users, We have identified an issue on www.commcarehq.org affecting case management causing degraded performance. We have identified the root cause of the issue and are working on implementing a fix. Thank you for your patience and we apologize for any inconvenience caused. Please reach out to support@dimagi.com with any questions or concerns.

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 02/24/2026 10:48PM

We have seen a full recovery and consider this issue resolved. Thank you for your patience. Please reach out to support@dimagi.com with any questions or concerns.

MONITORING 11 days ago - at 02/24/2026 10:31PM

We've implemented a fix for this issue and will continue to monitor the situation to ensure full recovery. We will continue to keep you updated until this is resolved.

IDENTIFIED 11 days ago - at 02/24/2026 10:01PM

Dear Users,

We have identified an issue on www.commcarehq.org affecting case management causing degraded performance. We have identified the root cause of the issue and are working on implementing a fix. Thank you for your patience and we apologize for any inconvenience caused. Please reach out to support@dimagi.com with any questions or concerns.

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