Outage in CommCare HQ

Web Apps Outage on india.commcarehq.org

Resolved Major

September 12, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

Dear User, We’re currently investigating an issue affecting Web Apps on our India server (india.commcarehq.org). Users may encounter errors when trying to access this features. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.

Components affected

CommCare HQ Web Apps

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/12/2025 08:16AM

This incident has been resolved.

IDENTIFIED 7 months ago - at 09/12/2025 07:06AM

Dear Users,
We have identified the cause of the issue affecting Web Apps and are actively working on a fix. Thank you for your patience as we continue to resolve this.

INVESTIGATING 7 months ago - at 09/12/2025 06:39AM

Dear User,
We’re currently investigating an issue affecting Web Apps on our India server (india.commcarehq.org). Users may encounter errors when trying to access this features. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.

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