Outage in CommCare HQ

Web Apps Outage on india.commcarehq.org

Resolved Major
September 12, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear User, We’re currently investigating an issue affecting Web Apps on our India server (india.commcarehq.org). Users may encounter errors when trying to access this features. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.
Components affected
CommCare HQ Web Apps
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 09/12/2025 08:16AM

This incident has been resolved.

IDENTIFIED 5 days ago - at 09/12/2025 07:06AM

Dear Users,
We have identified the cause of the issue affecting Web Apps and are actively working on a fix. Thank you for your patience as we continue to resolve this.

INVESTIGATING 5 days ago - at 09/12/2025 06:39AM

Dear User,
We’re currently investigating an issue affecting Web Apps on our India server (india.commcarehq.org). Users may encounter errors when trying to access this features. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.

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