Outage in CommCare HQ
Degraded performance affecting data exports, reporting and APIs on www.commcarehq.org
Resolved Minor
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Outage Details
Dear users,
Beginning at 16:20 UTC, we have observed temporary degradation in task processing on www.commcarehq.org. Users may experience significant delays while attempting to download reports, data exports, or when using APIs. Our development team has identified the root cause of this issue and is in the process of implementing a fix to restore full functionality.
We sincerely apologize for any inconvenience this may be causing and appreciate your understanding!
Components affected
CommCare HQ Project Reporting CommCare HQ CommCare APIs CommCare HQ Data ExportsLatest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 05/24/2025 12:16AM
Dear Users,
At this time we are seeing a complete recovery of affected services. We once again thank you for your patience and sincerely apologize for any inconvenience this may have caused.
Please reach out to support@dimagi.com with any questions or concerns.
MONITORING
15 days ago - at 05/23/2025 10:10PM
Our development team was able to implement a fix for this issue and we are seeing a slow recovery. We will continue to monitor the recovery of this issue and reach back out to confirm when the issue is completely resolved.
Thank you for your patience.
IDENTIFIED
15 days ago - at 05/23/2025 06:11PM
Dear users,
Beginning at 16:20 UTC, we have observed temporary degradation in task processing on www.commcarehq.org. Users may experience significant delays while attempting to download reports, data exports, or when using APIs. Our development team has identified the root cause of this issue and is in the process of implementing a fix to restore full functionality.
We sincerely apologize for any inconvenience this may be causing and appreciate your understanding!
Latest CommCare HQ outages
Service interruption on www.commcarehq.org: Unable to add or save questions in Form Builder - 5 days ago
Degraded performance affecting lookup tables - 25 days ago
Case List Explorer Report Download Issue - about 1 month ago
Issue with Syncs and Form Submissions - about 2 months ago
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