Outage in commercetools

Outage of commercetools APIs - GCP North America and GCP Australia

Resolved Major
June 12, 2025 - Started 5 months ago - Lasted about 2 hours

Incident Report

We are currently having an outage affecting most endpoints in GCP North America and GCP Australia.
This is due to an outage with the underlying infrastructure of Google. We are working to resolve the issue as swiftly as possible.

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Latest Updates ( sorted recent to last )
5 months ago - at 06/12/2025 06:44PM

We are currently having an outage affecting most endpoints in GCP North America and GCP Australia.
This is due to an outage with the underlying infrastructure of Google. We are working to resolve the issue as swiftly as possible.

5 months ago - at 06/12/2025 07:04PM

We have identified the root cause to be an outage with Google's underlying infrastructure. We are working closely with them to restore service as quickly as possible. Apologize for any inconveniences this has caused.

More information can be found here at Google Status Page: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4

5 months ago - at 06/12/2025 07:33PM

We are still facing outages due Google's infrastructure. The team is working with high priority to find ways to help resolve this issue.

We have observed operations have been partially restored in GCP AU region.

Thank you for your patience.

5 months ago - at 06/12/2025 07:47PM

We can confirm that services in GCP Australia are restored now.

We will update you once we have more information in regards to GCP US region.

Thank you for your patience and apologies once more for any inconveniences this has caused.

5 months ago - at 06/12/2025 08:09PM

Google services are gradually recovering, we are actively working on alternate solutions for services that remain unavailable in the GCP us-central1 region.

Thank you for your continued patience.

5 months ago - at 06/12/2025 08:33PM

We can confirm that services in GCP US are partially restored now.

The team is working on restoring the remaining services.

We will update you once we have more information.

Thank you once again for your continued patience.

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