Outage in commercetools

Outage of commercetools APIs - AWS North America

Resolved Minor
August 15, 2025 - Started 2 months ago - Lasted about 1 hour

Incident Report

We are currently having an outage affecting most endpoints in AWS North America.

The team is investigating this with high priority.
Components affected
commercetools Composable Commerce: APIs commercetools Composable Commerce: Merchant Center
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Latest Updates ( sorted recent to last )
2 months ago - at 08/15/2025 06:18PM

We are currently having an outage affecting most endpoints in AWS North America.

The team is investigating this with high priority.

2 months ago - at 08/15/2025 06:36PM

Our services in AWS US are experiencing HTTP 504 Gateway Timeout errors.

This issue is preventing traffic from being received in AWS US.

We are currently still investigating and trying to mitigate the behaviour as quickly as possible.

2 months ago - at 08/15/2025 06:53PM

The team has been actively mitigating the outage in AWS US by removing problematic parts of our services.

There are early signs of recovery, with some traffic returning and some successful requests coming through again.

The team continues to monitor the situation and traffic as services begin to recover.

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