Outage in commercetools

Degraded Performance - GCP North America

Resolved Minor
August 30, 2025 - Started 7 days ago - Lasted about 2 hours

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Outage Details

We are currently investigating an increase in latency on POST and GET requests to products related endpoints. Our engineering team is working to identify the root cause and restore optimal performance. We will provide updates as soon as more information becomes available.
Latest Updates ( sorted recent to last )
7 days ago - at 08/30/2025 05:21AM

We are currently investigating an increase in latency on POST and GET requests to products related endpoints. Our engineering team is working to identify the root cause and restore optimal performance. We will provide updates as soon as more information becomes available.

7 days ago - at 08/30/2025 05:39AM

We are actively investigating the underlying cause of the reported behavior. Mitigating actions have been implemented and are expected to take effect shortly.

7 days ago - at 08/30/2025 06:00AM

We are continuing to investigate the ongoing behavior. In parallel, we are scaling our infrastructure to help mitigate the continued impact.

7 days ago - at 08/30/2025 06:17AM

We have identified a resource-intensive pattern on products requests and are taking further mitigative actions to address the issue.

7 days ago - at 08/30/2025 06:38AM

The previously implemented mitigations have not had the desired effect. We are about to make a configuration change that we believe will help resolve the issue.

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