Outage in commercetools
Merchant Center Service Degradation in GCP-AU
Resolved Minor
November 04, 2025 - Started 3 months ago
- Lasted about 1 hour
Incident Report
The Merchant Center in the GCP-AU region is currently unavailable, and users may be experiencing issues with login functionality. We have identified that the core issue is a login failure within the service. Our engineering team is actively investigating the root cause and is working diligently to restore full service as quickly as possible. This issue began at approximately 13:42 UTC. We will provide a further update within the next 30 minutes.
Components affected
commercetools Composable Commerce: Merchant CenterNeed to monitor commercetools outages?
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Latest Updates ( sorted recent to last )
3 months ago - at 11/04/2025 01:42PM
The Merchant Center in the GCP-AU region is currently unavailable, and users may be experiencing issues with login functionality. We have identified that the core issue is a login failure within the service. Our engineering team is actively investigating the root cause and is working diligently to restore full service as quickly as possible. This issue began at approximately 13:42 UTC. We will provide a further update within the next 30 minutes.
3 months ago - at 11/04/2025 02:15PM
We are actively investigating the underlying cause of the current degraded performance affecting the Merchant Center in the GCP-AU region. Users continue to experience issues with login functionality. Our team is working to resolve the issue and we will provide another update in 30 minutes.
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