Outage in commercetools

Merchant Center and Frontend Studio Degraded Performance - All regions

Resolved Minor
November 18, 2025 - Started 8 days ago - Lasted about 2 hours

Incident Report

We are currently investigating an increase in errors in the Merchant Center and Frontend Studio. Our engineering team is working to identify the root cause and restore optimal performance. We will provide updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
8 days ago - at 11/18/2025 11:40AM

We are currently investigating an increase in errors in the Merchant Center and Frontend Studio. Our engineering team is working to identify the root cause and restore optimal performance. We will provide updates as soon as more information becomes available.

8 days ago - at 11/18/2025 12:01PM

The current issue is preventing users from logging into the Composable Commerce Merchant Center and Frontend Studio across all regions. This issue is due to the underlying authentication services failing. We understand this is disruptive and appreciate your patience as we await further developments.

8 days ago - at 11/18/2025 12:26PM

While some users might be able to log in and navigate in Merchant Center and Frontend Studio successfully, most will encounter access issues.
We are actively coordinating with our infrastructure partners to monitor the resolution of the underlying network disruption. We will continue to provide regular updates as the situation evolves.

8 days ago - at 11/18/2025 12:34PM

We are currently observing a partial recovery of the authentication services affecting the Composable Commerce Merchant Center and Frontend Studio. While some users are now able to log in successfully, others may still encounter intermittent access issues. We are continuing to monitor the situation alongside our infrastructure partners to ensure full service availability is restored. We will provide further updates as soon as more information becomes available.

8 days ago - at 11/18/2025 01:01PM

The current status remains a state of partial service recovery for the Composable Commerce Merchant Center and Frontend Studio. While some projects may be able to successfully access the services, others continue to face intermittent access issues due to the instability of the underlying authentication services. Our teams are actively engaged and continuing to work with our infrastructure partners to fully stabilize the service.

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