Outage in commercetools

Degraded Performance in all regions

Resolved Minor
January 09, 2026 - Started about 19 hours ago - Lasted 44 minutes

Incident Report

We are currently investigating an increase in 500 errors. Our engineering team is working to identify the root cause and restore optimal performance. We will provide updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
about 20 hours ago - at 01/09/2026 09:20AM

We are currently investigating an increase in 500 errors. Our engineering team is working to identify the root cause and restore optimal performance. We will provide updates as soon as more information becomes available.

about 19 hours ago - at 01/09/2026 09:45AM

We are currently investigating an increase in 500/503/504 errors across the Composable Commerce APIs in all AWS and GCP regions. Affected projects may experience failures when processing cart-related requests, which could impact checkout and web shop functionality. Our engineering teams have been notified and are actively working to mitigate the impact across the affected infrastructure. We are committed to restoring normal functionality as quickly as possible.

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