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Outage in CompanyCam

Increased latency affecting some web app Users

Resolved Minor
December 15, 2025 - Started about 2 months ago - Lasted 4 days
Official incident page

Incident Report

We are currently investigating an issue affecting some Users on the web. Customers may experience increased latency when loading Projects, photos, etc. We will provide updates here as we learn more.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/19/2025 06:21PM

The issue has been resolved, and performance has stabilized. Thanks for your patience while we worked to restore normal operation.

MONITORING about 2 months ago - at 12/19/2025 04:28PM

A fix has been implemented, and we’re seeing positive improvements. We’re continuing to monitor performance closely to ensure everything remains stable. We’ll share additional updates if anything changes.

IDENTIFIED about 2 months ago - at 12/19/2025 04:27PM

A fix has been implemented, and we’re seeing positive improvements. We’re continuing to monitor performance closely to ensure everything remains stable. We’ll share additional updates if anything changes.

IDENTIFIED about 2 months ago - at 12/19/2025 02:42PM

Our team is continuing work on this issue. We’ve identified an underlying problem with how traffic is being routed and are actively working on a fix. Users may still experience intermittent slow page loads or timeouts, though most functionality remains available. We’ll share updates as we make progress.

INVESTIGATING about 2 months ago - at 12/18/2025 02:24PM

We’re continuing to investigate this issue this morning. Impact remains intermittent, and users may occasionally experience slow page loads or timeouts. Most functionality remains available, and users should still be able to complete their work. Our team is actively working toward a resolution, and we’ll continue to share updates as we make progress.

INVESTIGATING about 2 months ago - at 12/17/2025 03:04PM

This issue remains under investigation. While it is impacting users globally, the behavior is intermittent, and some users may only experience brief periods of degraded performance, including slow page loads or timeouts. Most functionality remains stable and available, allowing users to continue completing their work. Our team is actively working toward a solution and will continue to post updates.

INVESTIGATING about 2 months ago - at 12/16/2025 02:05PM

Our team is continuing to investigate the issue while closely monitoring web app stability. We’ll provide updates as more information becomes available.

INVESTIGATING about 2 months ago - at 12/15/2025 11:38PM

We’re actively monitoring reported cases and web app stability and will share updates here as our investigation continues.

INVESTIGATING about 2 months ago - at 12/15/2025 09:17PM

We are currently investigating an issue affecting some Users on the web. Customers may experience increased latency when loading Projects, photos, etc. We will provide updates here as we learn more.

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