Atlassian Compass Outage History

Users experienced widespread login and access issues across multiple Atlassian products including Bitbucket, Jira, Compass, and associated services due to authentication and user management system problems. The incident affected core functionality including purchasing, webhooks, APIs, integrations with third-party services like GitHub and Slack, and prevented users from raising support requests. Atlassian identified the root cause, implemented a mitigation, and fully restored all services after 1.4 hours.

Multiple Atlassian services experienced elevated error rates and degraded performance for 18.3 hours due to a public cloud provider infrastructure outage. The incident affected numerous components including authentication, Bitbucket, webhooks, integrations with GitHub/GitLab/Slack, and other core services across Atlassian products. The underlying infrastructure issue was mitigated and services were restored, with teams subsequently clearing backlogs of queued events for notifications, automation triggers, and data syncs.