Outage in Compass NZ
Upstream Provider provisioning systems down
Resolved MajorIncident Report
We are currently investigating a system failure with our upstream provider. This issue is impacting all provisioning requests, including:
New sign-ups
Plan changes
Service unthrottling
Our team is actively working with the provider to resolve the problem. We will provide the next update within 1 hour.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 09/22/2025 01:58AM
This incident has been resolved.
MONITORING
4 months ago - at 09/22/2025 12:54AM
The issue has been identified with our upstream provider, and services are now beginning to restore. Provisioning requests (including new sign-ups, plan changes, and service unthrottling) should gradually return to normal.
INVESTIGATING
4 months ago - at 09/21/2025 11:41PM
We are currently investigating a system failure with our upstream provider. This issue is impacting all provisioning requests, including:
New sign-ups
Plan changes
Service unthrottling
Our team is actively working with the provider to resolve the problem. We will provide the next update within 1 hour.
Latest Compass NZ outages
Network Outage: Auckland and Whangarei - 3 months ago
Network Outage in the Tauranga, Rotorua and Taupo - 3 months ago
Service Update – South Island Weather Event - 3 months ago
Customer Communication Outage - 6 months ago
Unexpected Outage in Rotorua Region. - 7 months ago
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