Outage in Compass NZ

Customer Communication Outage

Resolved Major
July 09, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an issue with our communications platform. This means we are unable to currently respond to your calls or emails promptly. Our team is actively working with our platform provider to resolve this issue as soon as possible. We'll provide you a further update in an hour once we have more information. We will respond to all customer queries as soon as possible once it's been resolved

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/09/2025 11:40PM

This incident has been resolved.

MONITORING 6 months ago - at 07/09/2025 10:36PM

A fix has been implemented and we are monitoring the results

We will continue to provide hourly updates if we receive any further details.

INVESTIGATING 6 months ago - at 07/09/2025 10:24PM

We are currently experiencing an issue with our communications platform. This means we are unable to currently respond to your calls or emails promptly.

Our team is actively working with our platform provider to resolve this issue as soon as possible.

We'll provide you a further update in an hour once we have more information.

We will respond to all customer queries as soon as possible once it's been resolved

Latest Compass NZ outages

Network Outage: Auckland and Whangarei - 3 months ago
Network Outage in the Tauranga, Rotorua and Taupo - 3 months ago
Service Update – South Island Weather Event - 3 months ago
Upstream Provider provisioning systems down - 4 months ago
Unexpected Outage in Rotorua Region. - 7 months ago

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