Outage in Compass NZ

Network Outage in Whanganui

Resolved Minor
June 17, 2025 - Started 7 months ago - Lasted 2 days
Official incident page

Incident Report

The Whanganui region is currently experiencing a Fibre outage. The incident has been investigated, and a fix is currently being implemented. We will provide hourly updates on our status page until the issue has been resolved.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/20/2025 04:10AM

This incident is now resolved.

MONITORING 7 months ago - at 06/20/2025 02:01AM

Restoration activities are complete. We are continuing to monitor to ensure services remain stable. Next update will be at 4:00 PM 20/06/2025.

MONITORING 7 months ago - at 06/20/2025 12:04AM

Restoration activities are complete. We are continuing to monitor to ensure services remain stable. Next update will be at 2:00 PM 20/06/2025.

MONITORING 7 months ago - at 06/19/2025 10:14PM

Restoration activities are complete. We are continuing to monitor to ensure services remain stable. Next update will be at 12:00 PM 20/06/2025.

MONITORING 7 months ago - at 06/19/2025 08:00PM

Restoration activities are complete. We are continuing to monitor to ensure services remain stable. Next update will be at 10:00 AM 20/06/2025.

IDENTIFIED 7 months ago - at 06/19/2025 08:01AM

We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers. Technical teams are actively working with the third party to resolve the issue as quickly as possible.

For further information please visit https://ultrafastfibre.statuspage.io/

Our next update will be at 8:00 AM 20/06/2025.

IDENTIFIED 7 months ago - at 06/19/2025 07:02AM

We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers.

Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.

IDENTIFIED 7 months ago - at 06/19/2025 06:07AM

We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers.

Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.

IDENTIFIED 7 months ago - at 06/19/2025 05:20AM

We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers.

Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.

IDENTIFIED 7 months ago - at 06/19/2025 04:21AM

We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers.

Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.

IDENTIFIED 7 months ago - at 06/19/2025 03:07AM

We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers.

Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.

IDENTIFIED 7 months ago - at 06/19/2025 02:02AM

We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers.

Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.

IDENTIFIED 7 months ago - at 06/19/2025 01:13AM

We are continuing to investigate a network outage affecting a number of connections in Whanganui.
Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.

IDENTIFIED 7 months ago - at 06/18/2025 11:46PM

We are continuing to investigate a network outage affecting a number of connections in Whanganui.
Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.

IDENTIFIED 7 months ago - at 06/18/2025 10:42PM

We are continuing to investigate a network outage affecting a number of connections in Whanganui.
Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.

IDENTIFIED 7 months ago - at 06/18/2025 09:06PM

We are continuing to investigate a network outage affecting a number of connections in Whanganui.
Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.

IDENTIFIED 7 months ago - at 06/18/2025 08:00PM

We are continuing to investigate a network outage affecting a number of connections in Whanganui.
Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.

IDENTIFIED 7 months ago - at 06/18/2025 08:07AM

A fix has been implemented. We are still continuing to investigate the issue affecting a small number of connections in the area. Our next update will be at 8 AM 19/06/2025. Further information regarding the outage can be found at https://ultrafastfibre.statuspage.io/

IDENTIFIED 7 months ago - at 06/18/2025 07:03AM

A fix has been implemented. We are still continuing to investigate the issue affecting a small number of connections in the area. We will continue to provide hourly updates until the issue has been resolved.

IDENTIFIED 7 months ago - at 06/18/2025 06:04AM

A fix has been implemented but we are still continuing to investigate an ongoing issue still affecting some customers. We will continue to provide hourly updates until the issue has been resolved.

IDENTIFIED 7 months ago - at 06/18/2025 04:59AM

A fix has been implemented but we are still continuing to investigate an ongoing issue still affecting some customers. We will continue to provide hourly updates until the issue has been resolved.

IDENTIFIED 7 months ago - at 06/18/2025 03:55AM

A fix has been implemented but we are still continuing to investigate an ongoing issue still affecting some customers. We will continue to provide hourly updates until the issue has been resolved.

IDENTIFIED 7 months ago - at 06/18/2025 02:58AM

A fix has been implemented but we are still continuing to investigate an ongoing issue still affecting some customers. We will continue to provide hourly updates until the issue has been resolved.

IDENTIFIED 7 months ago - at 06/18/2025 01:54AM

A fix is still currently being implemented. We will continue to monitor the status of the outage and provide further hourly updates until the issue has been resolved.

IDENTIFIED 7 months ago - at 06/18/2025 12:56AM

A fix is still currently being implemented. We will continue to monitor the status of the outage and provide further hourly updates until the issue has been resolved.

INVESTIGATING 7 months ago - at 06/17/2025 11:44PM

The Whanganui region is currently experiencing a Fibre outage. The incident has been investigated, and a fix is currently being implemented. We will provide hourly updates on our status page until the issue has been resolved.

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