Pages not loading for customers using specific 3rd party app

Between 28/Jan/25 2:02 PM UTC and 28/Jan/25 6:32 PM UTC, customers experienced issues in loading pages in Confluence due to a third party app. We have triggered an automatic update to a working version of the app for all impacted customers. This process has completed, and all customers using the third party app should once again be able to access Confluence as usual. The issue has been resolved and the service is operating normally.

We are continuing to work on a fix for this issue.

We are actively working on identifying a solution to address the issue.

Workaround: We advise all customers experiencing this issue to upgrade the Table Filter, Charts, and Spreadsheets for the Confluence app. Please see this page https://confluence.atlassian.com/upm/updating-apps-273875710.html for instructions.
We have received confirmation from customers that applying this workaround resolves the issue.
Our teams are closely monitoring the situation to ensure consistent results and continue to validate the effectiveness of this solution.

We have identified that the issue affects customers using a third-party plugin. We recommend customers to upgrade the Table Filter, Charts & Spreadsheets for Confluence plugin and will continue to monitor the situation.

We are investigating issues with users who cannot access Confluence and will provide updates here soon.