Outage in Confluence
Pages not loading in Confluence and Knowledge based in Customer Portal
Resolved Major
Need to monitor Confluence outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Confluence, and never miss an outage again.
Start Free Trial
Outage Details
Components affected
Confluence View ContentLatest Updates ( sorted recent to last )
Between 30 January 2025, 23:05 UTC, and 31 January 2025, 01:40 UTC, some customers for Confluence and Jira Service Management experienced errors viewing Confluence content either directly on Confluence or on Jira Service Management Portal as Knowledge base articles.
The root cause was the custom domain configured for Confluence, which caused a 'Forbidden Client' error. We have deployed a fix to mitigate the issue and verified that the services have recovered.
The issue has been resolved and the service is operating normally.
We have identified the root cause of the Confluence pages that can't be accessed and are not loaded in JIRA Service Management knowledge-based. We have mitigated the problem, and now we are monitoring it closely.
We are investigating an issue with being unable to access Confluence pages that are impacting Confluence and JIRA Service Management Cloud customers. We will provide more details within the next hour.
Latest Confluence outages
Rely on a lot of vendors? We make monitoring them easy
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 3746 services available
Integrations with
