Outage in Conga

Investigating Issue Impacting Conga Orchestrate

Resolved Minor
July 03, 2025 - Started about 2 months ago - Lasted about 18 hours
Official incident page

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Outage Details

We are currently investigating reports of issues with generated documents affecting Conga Orchestrate within the NA region. Customers may experience inability to generate documents using Conga Orchestrate. We will provide further updates as they are available.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/04/2025 06:38PM

Systems have returned to stable operation in the impacted NA region. Some customers may require additional support, and our teams are actively engaged with them. If you continue to see issues with the service, please contact our technical support team.

IDENTIFIED about 2 months ago - at 07/04/2025 10:49AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 07/04/2025 07:26AM

Our team remains committed to prioritising the implementation of a fix.

IDENTIFIED about 2 months ago - at 07/04/2025 05:17AM

Our team is diligently working on implementing a solution.

IDENTIFIED about 2 months ago - at 07/04/2025 04:21AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 07/04/2025 04:05AM

Our engineering teams are continuing to work on implementing a fix.

IDENTIFIED about 2 months ago - at 07/04/2025 03:33AM

Our engineering teams are continuing to work on implementing a fix.

IDENTIFIED about 2 months ago - at 07/04/2025 03:02AM

Our engineering teams are continuing to work on implementing a fix.

IDENTIFIED about 2 months ago - at 07/04/2025 02:34AM

Our engineering teams are continuing to work on implementing a fix.

IDENTIFIED about 2 months ago - at 07/04/2025 02:01AM

We've identified the root cause of the issue impacting Conga Orchestrate.

Our engineering teams are actively working on implementing a solution to resolve the issue.

Customers may continue to experience the inability to generate documents while the fix is being deployed.

INVESTIGATING about 2 months ago - at 07/04/2025 01:31AM

We are continuing to investigate the issue.

INVESTIGATING about 2 months ago - at 07/04/2025 01:02AM

We are continuing to investigate the issue.

INVESTIGATING about 2 months ago - at 07/04/2025 12:29AM

We are currently investigating reports of issues with generated documents affecting Conga Orchestrate within the NA region.

Customers may experience inability to generate documents using Conga Orchestrate.

We will provide further updates as they are available.

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