Outage in Conga

Investigating Issue Impacting Composer in EU and NA

Resolved Major
May 27, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating reports of authentication issues affecting Composer within the EU and NA regions. Customers may experience intermittent errors when logging in. Our engineering teams have been alerted and are actively working to identify the root cause. We will provide a further updates as they are available.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 05/27/2025 05:23PM

The authentication issue impacting Composer in the EU and NA regions has been fully restored and all affected systems have returned to normal operation.

MONITORING 3 months ago - at 05/27/2025 05:00PM

The issue was mapped to a dependency on a vendor product, which has now come back online. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved.

IDENTIFIED 3 months ago - at 05/27/2025 04:19PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 05/27/2025 03:09PM

We have identified the root cause of the issue impacting authentication issues.

Our engineering teams are now actively working on implementing a solution to resolve the issue.

Customers may continue to experience intermittent errors when trying to log in while the fix is being deployed.

INVESTIGATING 3 months ago - at 05/27/2025 02:33PM

We are currently investigating reports of authentication issues affecting Composer within the EU and NA regions.

Customers may experience intermittent errors when logging in.

Our engineering teams have been alerted and are actively working to identify the root cause.

We will provide a further updates as they are available.

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