Outage in ConnectWise

Investigating - Co-Managed Backup - Auto ticket with Junk characters

Resolved Minor
February 21, 2023 - Started over 2 years ago - Lasted 6 days

Incident Report

We are currently investigating reports of Auto ticket getting generated with Junk characters for Co-Managed backup (Veeam/Acronis). We will follow up with more information soon.

Need to monitor ConnectWise outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
over 2 years ago - at 02/21/2023 02:59PM

We are currently investigating reports of Auto ticket getting generated with Junk characters for Co-Managed backup (Veeam/Acronis). We will follow up with more information soon.

over 2 years ago - at 02/21/2023 04:28PM

We are continuing to investigate the auto tickets getting generated with junk characters for Co-Managed backup (Veeam/Acronis).  We haven't identified the root cause, but we have isolated the issue to service not updating the information correctly in the Co-Managed Backup tickets. We will provide another update by 12.30 pm ET.

over 2 years ago - at 02/21/2023 05:35PM

It is taking longer than expected to identify the root cause of the issue. We will follow up with more information as soon as a new update is available. Thanks for your patience!

over 2 years ago - at 02/21/2023 09:20PM

We will be implementing a potential fix and will clean up the Co-Managed backup tickets without properly enriched data here shortly and continue to monitor the new tickets raised by Co-Managed Backup.

over 2 years ago - at 02/22/2023 01:17PM

The potential workaround and clean up of the the Co-Managed backup tickets didn't yeild anticipated results. We are actively looking into this matter further and will provide further updates when new information is available. Thanks for your continued patience.

over 2 years ago - at 02/24/2023 01:51PM

We have made a couple of configuration changes and enabled detailed logging to debug the issue further. We are currently monitoring the new tickets for any exceptions/error conditions. We will provide further updates when new information is available. Thanks for your continued patience.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook