Outage in ConnectWise

Investigating - [BrightGauge] [Zendesk integration - Limited results]

Resolved Minor
October 28, 2025 - Started 28 days ago - Lasted about 8 hours

Incident Report

We are experiencing a possible issue with BrightGauge product specifically with Zendesk Integration that appears to be causing the Zendesk based datasets to retrieve limited amount of data. We will follow up with more information soon.
Components affected
ConnectWise BrightGauge, a solution

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Latest Updates ( sorted recent to last )
28 days ago - at 10/28/2025 06:53PM

We are experiencing a possible issue with BrightGauge product specifically with Zendesk Integration that appears to be causing the Zendesk based datasets to retrieve limited amount of data. We will follow up with more information soon.

28 days ago - at 10/28/2025 10:08PM

Team moved to a zendesk integration version thats working prior this release that happened during the weekend and monitoring the syncs now!

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