Outage in ConnectWise
Missing Timeline Information Cases
Resolved Minor
December 19, 2025 - Started 4 days ago
- Lasted about 5 hours
Incident Report
We are currently investigating an issue within Elastic that is affecting the ConnectWise SIEM PbA service. Customers may experience missing timeline functionality in newly created Cases.
Our team is actively working to resolve the problem and restore full functionality.
We will provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
Our team is actively working to resolve the problem and restore full functionality.
We will provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
Components affected
ConnectWise SIEMNeed to monitor ConnectWise outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
4 days ago - at 12/19/2025 04:10PM
We are currently investigating an issue within Elastic that is affecting the ConnectWise SIEM PbA service. Customers may experience missing timeline functionality in newly created Cases.
Our team is actively working to resolve the problem and restore full functionality.
We will provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
4 days ago - at 12/19/2025 05:21PM
The issue has been identified and we're currently in the process of mitigating the issue.
Latest ConnectWise outages
Investigating - ScreenConnect Reports of Multiple Servers Down in EU Region - about 2 hours ago
Monitoring - ScreenConnect Degraded Performance on Server in Toronto Region - about 23 hours ago
Investigating - RMM Device group processing delay - 5 days ago
Office 365 Integration Log Ingestion Failing - 6 days ago
Status Aggregator for All Your Third-Party Services
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4600 services available
Integrations with
