Outage in ConnectWise
Missing Timeline Information Cases
Resolved Minor
December 19, 2025 - Started about 1 month ago
- Lasted about 5 hours
Incident Report
We are currently investigating an issue within Elastic that is affecting the ConnectWise SIEM PbA service. Customers may experience missing timeline functionality in newly created Cases.
Our team is actively working to resolve the problem and restore full functionality.
We will provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
Our team is actively working to resolve the problem and restore full functionality.
We will provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
Components affected
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Latest Updates ( sorted recent to last )
about 1 month ago - at 12/19/2025 04:10PM
We are currently investigating an issue within Elastic that is affecting the ConnectWise SIEM PbA service. Customers may experience missing timeline functionality in newly created Cases.
Our team is actively working to resolve the problem and restore full functionality.
We will provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
about 1 month ago - at 12/19/2025 05:21PM
The issue has been identified and we're currently in the process of mitigating the issue.
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