Outage in ConnectWise
Investigating - ScreenConnect Cloud Issues: Negotiating Message & SMTP Errors
Resolved Minor
March 11, 2026 - Started 23 days ago
- Lasted about 8 hours
Incident Report
Summary AI Generated
ConnectWise Control experienced issues in the EU region where partners encountered "Negotiating" status from sessions and SMTP authentication failures for ScreenConnect cloud services. The problems affected cloud performance and email functionality for EU region users. The issues were identified and resolved after 7.5 hours with fixes implemented for both the session negotiation and SMTP authentication problems.
We are currently investigating reports of EU region partners experiencing "Negotiating" from sessions. Also reports of SMTP authentication issues for ScreenConnect cloud. We will follow up with more information soon.
Components affected
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Latest Updates ( sorted recent to last )
23 days ago - at 03/11/2026 11:04AM
We are currently investigating reports of EU region partners experiencing "Negotiating" from sessions. Also reports of SMTP authentication issues for ScreenConnect cloud. We will follow up with more information soon.
23 days ago - at 03/11/2026 01:34PM
The reports of ScreenConnect issues has been identified and a resolution is in progress.
23 days ago - at 03/11/2026 03:00PM
The reports of ScreenConnect EU cloud performance and SMTP has been identified and a resolution is in progress.
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