Outage in ConnectWise
Reports and Dashboards | OnPremise Datasources are running into 'Failed to Generate install Token' Errors
Resolved Minor
April 04, 2026 - Started about 17 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
ConnectWise's BrightGauge service experienced an issue where partner on-premise datasources in the North America region encountered "Failed to generate install token" errors when trying to generate installation tokens. The incident affected reports and dashboards functionality for partners using on-premise datasources. The issue lasted 2.7 hours with engineering teams actively investigating the root cause.
We have identified an issue where partner on-premise datasources in the NA region are running into a ' Failed to generate install token. Try reloading.' error. Our engineering team is currently investigating the issue.
Components affected
ConnectWise BrightGauge, a solutionNeed to monitor ConnectWise outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
about 17 hours ago - at 04/04/2026 01:30PM
We have identified an issue where partner on-premise datasources in the NA region are running into a ' Failed to generate install token. Try reloading.' error. Our engineering team is currently investigating the issue.
about 15 hours ago - at 04/04/2026 03:38PM
Our teams are actively investigating the issue to identify the root cause. We will provide additional updates as more information becomes available.
Latest ConnectWise outages
Partial Back-ups - 5 days ago
Investigating - ScreenConnect Session Stuck Issue - 6 days ago
Investigating - Ticket sync to PSA is delayed - 17 days ago
Incident Report: Server Issue in Canadian Region - 18 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
