Outage in ConnectWise
Reports and Dashboards | OnPremise Datasources are running into 'Failed to Generate install Token' Errors
Resolved Minor
April 04, 2026 - Started about 1 month ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
ConnectWise's BrightGauge service experienced an issue where partner on-premise datasources in the North America region encountered "Failed to generate install token" errors when trying to generate installation tokens. The incident affected reports and dashboards functionality for partners using on-premise datasources. The issue lasted 2.7 hours with engineering teams actively investigating the root cause.
We have identified an issue where partner on-premise datasources in the NA region are running into a ' Failed to generate install token. Try reloading.' error. Our engineering team is currently investigating the issue.
Components affected
ConnectWise BrightGauge, a solutionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 1 month ago - at 04/04/2026 01:30PM
We have identified an issue where partner on-premise datasources in the NA region are running into a ' Failed to generate install token. Try reloading.' error. Our engineering team is currently investigating the issue.
about 1 month ago - at 04/04/2026 03:38PM
Our teams are actively investigating the issue to identify the root cause. We will provide additional updates as more information becomes available.
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