Outage in ConnectWise
Investigating - ScreenConnect Cloud issues: "Negotiating" message on clients
Resolved Minor
April 15, 2026 - Started about 11 hours ago
- Lasted 36 minutes
Incident Report
Summary AI Generated
ConnectWise Control experienced an issue where ScreenConnect Cloud clients became stuck displaying a "negotiating" message, preventing normal remote connection functionality. The incident affected ConnectWise Control services and lasted 36 minutes. The issue was resolved, though specific resolution details were not provided in the incident report.
We are currently investigating reports of ScreenConnect Cloud instances with clients stuck on "negotiating". We will follow up with more information soon.
Components affected
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Latest Updates ( sorted recent to last )
about 11 hours ago - at 04/15/2026 03:35PM
We are currently investigating reports of ScreenConnect Cloud instances with clients stuck on "negotiating". We will follow up with more information soon.
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