Investigating - Reports & Dashboards - No Endpoint Summary Data Displaying in Datasets

Summary AI Generated

ConnectWise experienced an issue where Endpoint Summary data was not displaying in datasets for AU region partners, affecting BrightGauge reporting and dashboards since April 14th. While individual endpoints continued to report data normally, the summary datasets failed to update, resulting in incomplete visibility for affected partners. The issue was identified after 5.8 hours of investigation and resolution efforts were underway.