Outage in ConnectWise
Investigating - UserDocs 502 Error
Resolved Minor
April 29, 2026 - Started about 2 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
ConnectWise University's UserDocs service experienced an issue causing users to receive 502 errors when attempting to access documentation. The incident affected ITBoost, a ConnectWise solution, for 45 minutes before a fix was implemented and monitoring began.
We are experiencing a possible issue with UserDocs on the ConnectWise University that appears to be causing users to get a 502 error when trying to access the Docs. We will follow up with more information soon.
Components affected
ConnectWise ITBoost, a solutionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 2 hours ago - at 04/29/2026 11:48AM
We are experiencing a possible issue with UserDocs on the ConnectWise University that appears to be causing users to get a 502 error when trying to access the Docs. We will follow up with more information soon.
about 2 hours ago - at 04/29/2026 11:58AM
A fix has been implemented and we are monitoring the results.
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