Outage in ConnectWise
Investigating - ScreenConnect Cloud Degraded Performance
Resolved Minor
June 01, 2026 - Started 2 months ago
- Lasted 6 days
Incident Report
Summary AI Generated
ConnectWise ScreenConnect cloud instances experienced degraded performance with users reporting "negotiating message" errors and inability to connect to devices, along with host page timeouts. The incident affected ConnectWise Control services for approximately 136 hours. The Cloud Ops team identified the cause of the host page timeout issues and implemented a resolution.
We are investigating reports of negotiating message and unable to connect to devices for ScreenConnect cloud instances. Cloud Ops team is investigating.
Components affected
ConnectWise ControlTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
2 months ago - at 06/01/2026 11:07AM
We are investigating reports of negotiating message and unable to connect to devices for ScreenConnect cloud instances. Cloud Ops team is investigating.
2 months ago - at 06/01/2026 03:42PM
The reports of ScreenConnect "host page timeouts" have been identified and a resolution is in progress.
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