**ConnectWise ScreenConnect Cloud experienced a major login outage lasting approximately 1.8 hours**, during which cloud-hosted partners were unable to authenticate into their instances, receiving "Invalid Credentials" errors. The issue affected the ConnectWise Control component, blocking user access to remote support sessions. The incident was investigated and resolved within the timeframe noted.
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We are currently investigating reports of ScreenConnect Cloud partners unable to log into their instances. Attempting to connect and receiving Invalid Credentials message. We will follow up with more information soon.
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