Outage in ConnectWise
Issue affecting Event Notifications with Classic SIEM
Resolved Minor
July 09, 2026 - Started 13 days ago
- Lasted about 8 hours
Incident Report
Summary AI Generated
**ConnectWise SIEM – Event Notification Issue (NA Region)** A minor incident lasting 8.5 hours disrupted ticket creation in Freshdesk for SIEM threats, affecting ConnectWise SIEM and Co-Managed SIEM customers in the North America region. AU and EU regions remained fully operational throughout the incident. ConnectWise's team worked to resolve the issue, which was limited to Classic SIEM event notifications.
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
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Latest Updates ( sorted recent to last )
13 days ago - at 07/09/2026 08:44PM
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
Latest ConnectWise outages
Investigating - PSA Cloud Slowness - about 5 hours ago
Delayed SIEM Alerting - 2 days ago
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