Outage in ConnectWise
SIEM Ticketing issues
Resolved Minor
July 10, 2026 - Started 12 days ago
- Lasted about 20 hours
Incident Report
Summary AI Generated
ConnectWise SIEM experienced a ticket creation failure in Freshdesk for the NA region, lasting approximately 20 hours, while AU and EU regions remained unaffected. The issue prevented SIEM threats from generating tickets through the normal workflow. The incident was classified as minor and resolved by the team.
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
Components affected
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Latest Updates ( sorted recent to last )
12 days ago - at 07/10/2026 01:50PM
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
Latest ConnectWise outages
Investigating - PSA Cloud Slowness - about 5 hours ago
Delayed SIEM Alerting - 2 days ago
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