Outage in ConnectWise
Investigating - ScreenConnect Cloud Instances Not Loading
Resolved Major
September 30, 2026 - Started 2 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
ConnectWise ScreenConnect Cloud instances in the US Northeast region were unavailable for approximately 2.2 hours, preventing users from loading their remote access sessions. The Cloud Ops team identified the root cause and worked to restore affected hosts. The incident was resolved following active remediation efforts.
We are investigating reports of ScreenConnect instances in US Northeast region down. Cloud Ops team is actively resolving the issue.
Components affected
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Latest Updates ( sorted recent to last )
2 days ago - at 09/30/2026 11:35AM
We are investigating reports of ScreenConnect instances in US Northeast region down. Cloud Ops team is actively resolving the issue.
2 days ago - at 09/30/2026 12:33PM
The reports of ScreenConnect impacted hosts has been identified and a resolution is in progress.
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