Outage in ConnectWise
x360 Recover File Browser Degredation
Minor
October 29, 2026 - Started 5 days ago
Incident Report
The File Browser feature in x360Recover Vaults is temporarily offline. ConnectWise is aware of the issue with the x360Recover Vault File Browser and are working to restore the service.
Until then, please use RMC / Recover manager to recover files -
https://docs.connectwise.com/x360Recover/Recover_with_x360Recover/File_and_Folder_Browsing_in_x360Recover_Manager
Until then, please use RMC / Recover manager to recover files -
https://docs.connectwise.com/x360Recover/Recover_with_x360Recover/File_and_Folder_Browsing_in_x360Recover_Manager
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Latest Updates ( sorted recent to last )
5 days ago - at 10/30/2026 12:59AM
The File Browser feature in x360Recover Vaults is temporarily offline. ConnectWise is aware of the issue with the x360Recover Vault File Browser and are working to restore the service.
Until then, please use RMC / Recover manager to recover files -
https://docs.connectwise.com/x360Recover/Recover_with_x360Recover/File_and_Folder_Browsing_in_x360Recover_Manager
4 days ago - at 10/30/2026 07:00PM
The File Browser feature in x360Recover Vaults remains temporarily offline. ConnectWise engineers are aware of the issue with the x360Recover Vault File Browser and continue working to restore the service.
Please continue to use RMC / Recover manager to recover files:
docs.connectwise.com/x360Recover/Recover_with_x360Recover/File_and_Folder_Browsing_in_x360Recover_Manager
Additional information will be provided as it becomes available. We appreciate your patience as we continue to work towards a solution.
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