Outage in ControlUp

DEX - VDI is not accessible

Resolved Major
October 20, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Some DEX customers residing in the EU Datacenter are experiencing issues accessing the VDI Module. Workaround: The affected customers can access the VDI Module (Solve) directly, bypassing DEX.
Components affected
ControlUp VDI & DaaS
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/20/2023 12:49PM

The issue has been resolved and services are restored. We will continue to work with Microsoft on any remaining resolution steps. No further service interruption is expected.

MONITORING about 1 year ago - at 10/20/2023 08:40AM

The issue has been resolved. It appears that Microsoft has addressed the problem on their end, even though their Status Page has not been updated as of yet. We will continue to monitor the service.

IDENTIFIED about 1 year ago - at 10/20/2023 08:30AM

Microsoft are investigating an issue impacting Azure Services in the West Europe region.
Ref: https://azure.status.microsoft/en-us/status

IDENTIFIED about 1 year ago - at 10/20/2023 08:21AM

Some DEX customers residing in the EU Datacenter are experiencing issues accessing the VDI Module.
Workaround: The affected customers can access the VDI Module (Solve) directly, bypassing DEX.

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