Outage in ControlUp

Scoutbees is not accessible from Solve

Resolved Major
October 24, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Some customers may be encountering authentication issues when accessing Scoutbees from Solve. The problem has been identified, and a fix is currently being implemented.
Components affected
ControlUp Backend Services
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/24/2023 01:53PM

The incident has been resolved.

MONITORING about 1 year ago - at 10/24/2023 12:47PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED about 1 year ago - at 10/24/2023 12:00PM

The issue is still affecting some EU customers.
All customers residing in other regions are not affected.

IDENTIFIED about 1 year ago - at 10/24/2023 10:49AM

Some customers may be encountering authentication issues when accessing Scoutbees from Solve. The problem has been identified, and a fix is currently being implemented.

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