Outage in ControlUp
AI Assistant - Performance impacted by 3rd party outage
Resolved MajorIncident Report
Summary AI Generated
A third-party service outage impacted the availability of the AI Assistant within the ControlUp DEX Platform for approximately 1.9 hours. The issue was identified and a fix was implemented, with services monitored during recovery. The incident has been fully resolved.
We are currently investigating an issue with a 3rd party service outage impacting the availability of the AI Assistant inside the DEX Platform.
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 06/23/2026 04:20PM
This incident has been resolved.
MONITORING
27 days ago - at 06/23/2026 03:13PM
A fix has been implemented, and we are monitoring the results as services recover.
IDENTIFIED
27 days ago - at 06/23/2026 02:42PM
The issue has been identified, and a fix is being implemented.
INVESTIGATING
27 days ago - at 06/23/2026 02:28PM
We are currently investigating an issue with a 3rd party service outage impacting the availability of the AI Assistant inside the DEX Platform.
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