Outage in ControlUp
Error when accessing device drill down - CU4D
Resolved MinorIncident Report
Summary AI Generated
Some organizations experienced errors when attempting to drill into device details from the Devices pane in ControlUp's CU4D service. The issue lasted approximately 9.5 hours before being resolved, with a workaround identified and distributed ahead of a permanent fix scheduled for the next maintenance cycle. The incident has been resolved, with a root cause analysis to follow.
We are currently investigating an issue causing some organizations to encounter an error when drilling into device details from the Devices pane.
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 06/29/2026 10:50PM
This incident has been resolved. The RCA will be published at the conclusion of the investigation.
MONITORING
21 days ago - at 06/29/2026 09:31PM
A workaround has been confirmed and will be distributed accordingly. The permanent fix will be deployed during the next maintenance cycle. We are monitoring the status before closing this incident
IDENTIFIED
21 days ago - at 06/29/2026 02:43PM
The issue has been identified, and a workaround is being validated
INVESTIGATING
21 days ago - at 06/29/2026 01:22PM
We are currently investigating an issue causing some organizations to encounter an error when drilling into device details from the Devices pane.
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