Outage in Convercent

IM-949 SFTP Functionality Issues

Resolved Minor
February 06, 2025 - Started 3 months ago - Lasted 39 minutes
Official incident page

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Outage Details

We are aware of an issue that is preventing users from accessing SFTP functionality in both the EU and US Production environments. This may impact the ability to transfer files, automate data exchanges, or integrate with external systems relying on SFTP connections. Our teams are actively investigating the issue, and we will provide further updates as soon as more information becomes available.
Components affected
Convercent US Production Convercent EU Production
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/06/2025 08:56PM

Corrective actions have been deployed and after a period of monitoring, we've confirmed the resolution of this incident.

If you are still experiencing issues, please contact our support teams quoting IM-949.

IDENTIFIED 3 months ago - at 02/06/2025 08:35PM

We are aware of an issue that is preventing users from accessing SFTP functionality in both the EU and US Production environments. This may impact the ability to transfer files, automate data exchanges, or integrate with external systems relying on SFTP connections.

Our teams are actively investigating the issue, and we will provide further updates as soon as more information becomes available.

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