Outage in Convercent
US Shared Line 1-800-461-9330 Not Reachable through Cell Phones
Resolved MinorIncident Report
All,
Currently our US Shared number is not reachable through cell phones. We are currently invetigating the issue.
Components affected
Convercent Helpline Call CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/04/2026 06:04PM
The issue has been resolved and calls from the Verizon network are connecting as expected.
INVESTIGATING
about 1 month ago - at 06/04/2026 03:03PM
It appears to only be impacting callers using a Verizon phone at this time. The number is reachable via other networks at this time.
INVESTIGATING
about 1 month ago - at 06/04/2026 02:43PM
All,
Currently our US Shared number is not reachable through cell phones. We are currently invetigating the issue.
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